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FAQ’s
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Frequently Asked Questions
Wondering about getting to Roatan from La Ceiba? We’ve answered some of your frequently asked questions about riding on-board Roatan Ferry, operated by Safe Way Maritime:
Customers can purchase their tickets online following this link
We accept all major credit cards at the ticket counter. Passengers need to present ID when purchasing with their credit cards.
Getting to Roatan takes one hour and ten minutes aboard our 460 passenger Roatan/La Ceiba Ferry.
In both Roatan and La Ceiba, the best way to travel to and from the ferry terminal is by taxi. Please visit our Terminal & Routes page for more details.
The Galaxy Wave is a passenger ferry and vehicles are not permitted on-board.
In Roatan: we offer free parking to all customers boarding the ferry to La Ceiba.In La Ceiba: unfortunately, due to our location, there is no free parking available when boarding the ferry from La Ceiba to Roatan. However, passengers can leave their vehicles in the port’s main parking area for 112.00 lempiras per day (approximately $5-6 US) and will need to present their car registration, identification or licence at the entrance in order to do so. For more info contact to Muelle de Cabotaje office.
We recommend that all passengers check-in with us one hour before departure time in order to check luggage and purchase tickets.
The ferry from Roatan to La Ceiba departs twice daily at 7:00 a.m. and 2:00 p.m. The ferry from La Ceiba to Roatan also departs twice daily at 9:30 a.m. and 4:30 p.m. Visit our Schedule & Fares page for more information.
Groups of 25 or more qualify for a special discount on round-trip ticket purchases. Please contact our sales department to info@roatanferry.com. We also offer a 25% discount for Honduran residents aged 60 and older.
For your convenience, the Roatan/La Ceiba ferry offers on-board amenities, such as a snack and coffee shop, LCD TV, washrooms, open air seating and inside seating with air conditioning. For more information about our on-board services, please visit our Ferry Amenities page.
We do transport pets, but they must be placed in their kennels during crossings. We do not allow pets in the main area of the ferry. Instead, there is a small open air area on board where pets are safely kept during the journey and delivered upon arrival.Passengers will need to pay an extra fee to travel with their pet – determined by the size of the kennel. Please contact us if you have further questions about traveling with your pet.
Getting to Roatan or La Ceiba on the Galaxy Wave is hassle-free for passengers with disabilities or reduced mobility, as they are given the first opportunity to board the ferry. Washrooms are accessible to those in wheelchairs, and there is always a crew member available to offer assistance in getting to the washroom.The ferry does not offer elevator service, but there is plenty of seating space available in the lower level.
Smoking is not permitted in any area of the vessel.
The Transportation Security Administration (TSA) has prohibited the following items from being carried on-board the ferry, but most (with some exceptions) can be carried as checked baggage:
Sporting Goods – bats (baseball, softball, cricket, etc.), hockey sticks, lacrosse sticks, bows and arrows, ski poles, spear guns, golf clubs and pool cues.
Knives – knives of any length, composition or description (except for plastic or round-bladed butter knives), swords, machetes and martial arts weapons (such as throwing stars).
Cutting Instruments – carpet knives, box cutters (and spare blades), any device with a folding or retractable blade, ice picks, straight razors and metal scissors with pointed tips are only allowed in checked baggage. Small scissors with a cutting edge less than four inches (10 cm) are allowed in carry-on.
Firearms – pistols, flare guns, BB guns, rifles and other firearms must be unloaded, packed in a locked hard-sided container and declared at check-in.
Firearm Replicas – realistic replicas of firearms must be carried as checked baggage. Toy weapons that are not realistic are allowed in checked or carry-on baggage.
Firearm Parts – should be treated like firearms and only carried in checked baggage.
Ammunition – small arms ammunitions for personal use must be declared at check-in and must be securely packed in fiber, wood or metal boxes or other packaging specifically designed to carry small amounts of ammunition. Ammunition, if properly packaged, can also be carried in the same hard-sided case as an unloaded firearm. Check with us prior to boarding to see if there are additional restrictions on either firearms or ammunition.
Paintball Guns – compressed air guns, including paintball guns, may be carried in checked luggage without the compressed air cylinder attached. Compressed gas cylinders are not allowed.
Tools – tools greater than seven inches in length can only be carried as checked baggage. Also, power tools (such as drills) should also be in checked baggage. Shorter tools, such as wrenches, screwdrivers and pliers, may be carried in carry-on baggage. Any tool with a sharp or cutting edge like a hand saw, box cutter, or drill bit are also limited to checked baggage. If you have a toolbox in checked baggage, make sure you check every compartment to make sure that your toolbox does not have any containers with flammable liquids, utility lighters, micro torches, or other banned items. Larger equipment like a step ladder or circular saw should be checked.
Sporting Goods – bats (baseball, softball, cricket, etc.), hockey sticks, lacrosse sticks, bows and arrows, ski poles, spear guns, golf clubs and pool cues.
Knives – knives of any length, composition or description (except for plastic or round-bladed butter knives), swords, machetes and martial arts weapons (such as throwing stars).
Cutting Instruments – carpet knives, box cutters (and spare blades), any device with a folding or retractable blade, ice picks, straight razors and metal scissors with pointed tips are only allowed in checked baggage. Small scissors with a cutting edge less than four inches (10 cm) are allowed in carry-on.
Firearms – pistols, flare guns, BB guns, rifles and other firearms must be unloaded, packed in a locked hard-sided container and declared at check-in.
Firearm Replicas – realistic replicas of firearms must be carried as checked baggage. Toy weapons that are not realistic are allowed in checked or carry-on baggage.
Firearm Parts – should be treated like firearms and only carried in checked baggage.
Ammunition – small arms ammunitions for personal use must be declared at check-in and must be securely packed in fiber, wood or metal boxes or other packaging specifically designed to carry small amounts of ammunition. Ammunition, if properly packaged, can also be carried in the same hard-sided case as an unloaded firearm. Check with us prior to boarding to see if there are additional restrictions on either firearms or ammunition.
Paintball Guns – compressed air guns, including paintball guns, may be carried in checked luggage without the compressed air cylinder attached. Compressed gas cylinders are not allowed.
Tools – tools greater than seven inches in length can only be carried as checked baggage. Also, power tools (such as drills) should also be in checked baggage. Shorter tools, such as wrenches, screwdrivers and pliers, may be carried in carry-on baggage. Any tool with a sharp or cutting edge like a hand saw, box cutter, or drill bit are also limited to checked baggage. If you have a toolbox in checked baggage, make sure you check every compartment to make sure that your toolbox does not have any containers with flammable liquids, utility lighters, micro torches, or other banned items. Larger equipment like a step ladder or circular saw should be checked.
You should never put expensive, hard to replace or health-related items in checked baggage. Such items may include:
Money Related Items – cash, credit cards, travelers checks, blank cheque books, securities and anything else that has monetary value or should either be on your person or in your carry-on baggage. If you lose money-related items in your checked baggage, we are not obligated to compensate you.
Jewellery – necklaces, rings, diamonds, other precious stones, gold, silver, other precious metals, expensive watches and other small and valuable items like these should also stay out of checked baggage. Similar to money, we are not obligated to compensate you for the loss.
Laptops & Electronic Devices – laptops, cell phones and other small personal electronic devices should remain on your person or in your carry-on bags.
Medically Related Items – prescription medication, other medications and other medical items should remain with you.
Other Items – if it is small and valuable, or if replacing it would be difficult or expensive, then keep it with you on your person. Examples include passports and other identification, keys, eyeglasses or sunglasses, photos, exposed film, tickets, art, boarding passes, travel vouchers, mail, financial records, business documents, manuscripts, heirlooms, collectible items, favorite toys, portable data storage devices (like flash drives) and software. If you have something else that is small and that you don’t want to lose, keep it with you.
Money Related Items – cash, credit cards, travelers checks, blank cheque books, securities and anything else that has monetary value or should either be on your person or in your carry-on baggage. If you lose money-related items in your checked baggage, we are not obligated to compensate you.
Jewellery – necklaces, rings, diamonds, other precious stones, gold, silver, other precious metals, expensive watches and other small and valuable items like these should also stay out of checked baggage. Similar to money, we are not obligated to compensate you for the loss.
Laptops & Electronic Devices – laptops, cell phones and other small personal electronic devices should remain on your person or in your carry-on bags.
Medically Related Items – prescription medication, other medications and other medical items should remain with you.
Other Items – if it is small and valuable, or if replacing it would be difficult or expensive, then keep it with you on your person. Examples include passports and other identification, keys, eyeglasses or sunglasses, photos, exposed film, tickets, art, boarding passes, travel vouchers, mail, financial records, business documents, manuscripts, heirlooms, collectible items, favorite toys, portable data storage devices (like flash drives) and software. If you have something else that is small and that you don’t want to lose, keep it with you.
If, for some reason, you leave a piece of luggage behind after traveling with us, we will send it to you the following day on the ferry.
